FREQUENTLY ASKED QUESTIONS
How long after I place my order will I have my items?
Refer to shipping page
What do I do if I need to return or exchange an item?
Refer to returns/exchanges page
Why should I buy from this website?
1 – We are not some huge box store or megasite where sometimes you are treated as just another order. We are here to answer any questions you have. After all, your 100% satisfaction is what allows us to grow.
2 – We have used every product we offer. Our big guy Tug has put them through the paces….and everyproduct we offer has been Tug approved!
3 – Your satisfaction is paramount to us. If you are not happy with the product we don’t want you to have to keep the item. That is why we offer a 365 day no hassle return/exchange policy. We don’t know of another website similar to ours that offers the same return/exchange policy.