FREQUENTLY ASKED QUESTIONS

Question

How long after I place my order will I have my items?

Answer

Refer to shipping page

Question

What do I do if I need to return or exchange an item?

Answer

Refer to returns/exchanges page

Question

Why should I buy from this website? 

Answer

1 – We are not some huge box store or megasite where sometimes you are treated as just another order. We are here to answer any questions you have. After all, your 100% satisfaction is what allows us to grow.

2 – We have used every product we offer. Our big guy Tug has put them through the paces….and everyproduct we offer has been Tug approved!  

3 – Your satisfaction is paramount to us. If you are not happy with the product we don’t want you to have to keep the item. That is why we offer a 365 day no hassle return/exchange policy. We don’t know of another website similar to ours that offers the same return/exchange policy. 

 

 

 

Free standard shipping for all orders $49 and over (view shipping page for details)

Flat standard shipping rate of $4.99 on all orders under $49

365 Day No Hassle Returns or Exchanges (view returns/exchanges page for details)